UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Hope.

www.unicef.org/somalia

How can you make a difference?

Purpose of the Post

The Senior Information and Communications Technology (ICT) Associate performs activities pertaining to UNICEF’s ICT systems including desktop administration, server operations, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks.

ICT Administration:

• Analyzing functional issues, developing functional specifications, and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications.
• Supporting the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications.
• Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing, and applying third-party patches.
• Providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
• Drafting technical documentation and manuals.
• Assessing training needs, developing, and presenting structured and ad hoc training to users as required.
• Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.
• Preparing periodic and ad hoc reports.

ICT Office Customer Service Support:

• Enlisting the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
• Liaises and interacts with colleagues, users, and user groups in establishing application requirements, proposing them to the concerned development entity, and providing training in new systems and applications.
• Coordinate with external service providers, such as telephony providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues.

To qualify as an advocate for every child you will have…

Education

• Completion of Secondary education is required, supplemented with formal training at the university level in Computer Science, Information Systems, Telecommunications, and Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience

• A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving is required. However, for this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace an additional two years.
• Experience in providing assistance to users on IT products and services and the use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.

Technical Competencies

• In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g., Windows, Linux, other apps), hardware and applications software and other office technology equipment.
• Knowledge of LAN and WAN infrastructure.
• Knowledge of Telecommunication (VHF Radios and PBX)
• Ability to correctly and promptly identify problems, develop solutions and resolve issues.
• Advanced knowledge of the organizations ICT regulations, rules and procedures as well as systems and applications
• Ability to develop applications in Microsoft SharePoint and reports in Power BI will be an advantage.

Language Requirements:

• Fluency in English is required. Knowledge of another UN language or local language of the duty station is considered as an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female are encouraged to apply.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.